Additional product terms

THESE AMIE ADDITIONAL PRODUCT TERMS (“ADDITIONAL PRODUCT TERMS”) DESCRIBE THE SPECIFIC TERMS FOR CERTAIN AMIE SERVICES OR FEATURES THEREOF OFFERED BY AMIE (“ADDITIONAL PRODUCTS”). BY USING THE ADDITIONAL PRODUCTS, YOU AGREE THAT THE AMIE TERMS OF SERVICE (“TOS”), THE “AGREEMENT”, AS APPLICABLE, BETWEEN AMIE AND THE ENTITY THAT ENTERED INTO THE AGREEMENT WITH AMIE (“CUSTOMER” OR “YOU”) IS HEREBY INCORPORATED AND THE APPLICABLE ADDITIONAL PRODUCT TERMS DESCRIBED BELOW FORM A PART OF THE AGREEMENT.

In the event of a conflict with the Agreement and the Additional Product Terms, the Applicable Product Terms will control to the extent of the conflict. A violation of these Additional Product Terms is a violation of the Agreement. Capitalized terms not defined herein have the meaning given to them in the Agreement.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

The services covered by these Additional Product Terms are:

Amie AI

Amie AI is a separate, stand-alone Service accessible apart from other Amie Service(s) to which you subscribe. Amie AI is AI-powered technology that facilitates data analysis through the Amie platform and is powered by large language models (LLM) provided by third party AI companies (“Third Party LLM Provider”) as well as Amie's proprietary machine learning.

Processing by Third Party LLM Providers. When using Amie, Third Party LLM Provider acts as a sub-processor of personal data submitted to Amie AI, including personal data that may be contained in Inputs (defined below) or other Customer Data. All personal data processing activities will be governed by the DPA in place between Amie and Customer.

Location of Processing. Currently, Third Party LLM Provider’s services are hosted in the United States only. If Customer elects to use Amie AI, personal data sent to such Third Party LLM Providers will be processed in the United States (as described in our subprocessors page).

ePHI Data. Any Business Associate Agreement entered into between Customer and Amie does not apply to Amie AI. Customer shall be solely responsible for any electronic protected health information (ePHI) submitted to Amie AI by Customer, and Amie is not subject to any additional obligations that apply to such ePHI.

Inputs and Outputs. Questions, data, content or information submitted to Amie AI by or on behalf of Customer (including help center content provided and/or instructed to be used by Customer) (“Inputs”) and answers or other results generated by Amie AI based on such Inputs (“Outputs”) are deemed Customer Data under the Agreement and subject to the rights, restrictions and obligations applicable thereto. Notwithstanding the foregoing, third parties may submit information or materials that generate results that are identical or similar to Outputs (“Third-Party Results”), and Customer acknowledges it has no right, title or interest in or to any Third-Party Results.

Accuracy. Outputs may contain material inaccuracies and may not reflect correct, current or complete information. Do not mislead anyone that Output is human-generated. Do not rely, or encourage others to rely, on any Outputs without independently evaluating their accuracy and appropriateness of use, including by using human review. Amie makes no representations or warranties and provides no indemnities with respect to Outputs.

Rights to Use. Customer permits Third Party LLM Provider to use Inputs and Outputs or other Customer Data submitted to Amie AI as necessary to provide and maintain Amie AI, comply with applicable Laws, and enforce its respective policies.

Restrictions on Use. In addition to any general obligations and restrictions pertaining to Customer’s use of Services under the Agreement, Customer represents and warrants that:

• Customer’s use of Amie AI will not breach or violate the Terms of Service or any third party terms, policies or other agreements, including applicable OpenAI policies, nor will Customer use Amie AI to generate content for dissemination in electoral campaigns or content that encourages violence, terrorism, or other serious harm;
• Customer will only provide and/or instruct to be used help center content from publicly accessible website(s) or other sources where its use (including data extraction) is explicitly permitted and/or where Customer is authorized to do so; and
• Customer will not, nor permit others, to: (i) use Amie AI to develop any models that compete with Amie or Third Party LLM Provider or (ii) use any method to extract data, or infer information, from Amie AI or otherwise attempt to discover underlying components of Amie AI (e.g., models, algorithms, systems) (except to the extent such restrictions are contrary to applicable law).

Customer will be fully responsible for use of Amie AI (including any and all Inputs submitted) by any Permitted User and Person as if performed by Amie.

Usage Limits; Availability. Amie may monitor and limit or suspend Customer's usage of Amie AI if Amie believes it may negatively affect the security, operability, or integrity of any Services (including, without limitation, bypassing or circumventing any rate limits), violate the Agreement or otherwise impose liability on Amie. No service level agreement with Amie applies to Amie AI.